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Request a refund, replacement or exchange
Received a damaged or broken piece? Tell us within 48 hours of delivery and our care team will take it from there.
- Within 48 hoursof delivery
- Photos or unboxing videoof the damage and packaging
- Refund to original paymentafter inspection
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Common questions
Which items can be refunded?
Refunds are for products received damaged or broken during transit. Change of mind, sizing preferences or delayed delivery are not eligible, and sale, clearance and offer purchases are final sale.
How soon do I need to tell you?
Within 48 hours of delivery. Please include clear photos and/or an unboxing video of the damaged product and its packaging.
Do you arrange a pickup?
We don't offer reverse pickup. If your claim is approved, we share the return address. Please ship the item back with a trackable service, in its original packaging.
When will I receive my refund?
After the returned item reaches us and is inspected, approved refunds go to your original payment method. They usually show in your account within 5–10 business days, depending on your bank.
Can I exchange instead?
Yes, an exchange for a different product or style may be possible, subject to stock. Shipping both ways is paid by the customer, any price difference is settled before dispatch, and each order can be exchanged once.
