Question 1

What is Hashtack?

Accepted Answer

Hashtack is an Indian boutique fashion brand specializing in trendy, handcrafted, and stackable jewellery & accessories. From dainty brass pieces to vibrant resin bangles and canvas tote bags, we design lightweight, durable pieces for modern everyday styling.

Question 2

Are your products handcrafted?

Accepted Answer

Yes! Every single item at Hashtack is handcrafted with care by skilled artisans. Because of the handmade nature of our products, slight variations in color, wood grain, or texture may occur—making every piece uniquely yours.

Question 3

Is Hashtack an Indian brand?

Accepted Answer

Proudly yes! Hashtack is an authentic Indian homegrown brand based out of Noida, UP (Sector 63, D-67). All our products are designed and crafted in India for women who love contemporary, casual-luxury styling.

Question 4

Do you offer gift packaging or personalized notes?

Accepted Answer

Absolutely! All Hashtack orders arrive packaged in our signature pink-tagged pouches and gift-ready boxes. If you are sending a gift, you can add a personalized message in your order notes at checkout or contact our support on WhatsApp (+91-9311810744).

Question 5

What materials are used in your earrings and rings?

Accepted Answer

We use high-grade brass with anti-tarnish gold plating, hypoallergenic stainless steel posts, premium glass beads, freshwater pearls, and lightweight acrylics. Our earrings are tested for comfort and skin-friendliness.

Question 6

Are Hashtack earrings heavy or suitable for sensitive ears?

Accepted Answer

All our metal studs, drop earrings, and beaded hoops are specifically crafted to be feather-light so you can wear them comfortably all day long without ear strain. Posts are nickel-free and suitable for sensitive ears.

Question 7

Are your rings adjustable in size?

Accepted Answer

Most of our statement rings and band rings feature an open-back adjustable design, allowing you to comfortably fit them on any finger without worrying about ring size measurements.

Question 8

How should I care for my brass and beaded earrings?

Accepted Answer

To maintain your jewellery's sparkle:Avoid direct contact with perfumes, lotions, or hairsprays.Remove before swimming, showering, or intense workouts.Store each piece in your Hashtack pouch or dry airtight box.

Question 9

What makes Hashtack bangles stackable?

Accepted Answer

Our bangles and cuff bracelets are designed to be mixed, matched, and stacked! You can pair wooden bangles with brass studs or resin bangles to create your own signature layered wrist look.

Question 10

What are your resin bangles made of?

Accepted Answer

Our resin bangles are crafted using premium non-toxic acrylic resin with rich pigments, marble swirls, and smooth polished edges. They are smooth to the touch, waterproof, and extremely durable.

Question 11

How do I choose the correct bangle size?

Accepted Answer

Our bangles typically come in standard Indian sizes 2.4, 2.6, and 2.8, as well as free-size adjustable cuffs. Check the specific product description for exact size measurements before placing an order.

Question 12

Are wooden bangles prone to breaking?

Accepted Answer

Not at all! We use treated hardwood with a protective lacquer finish. They are water-resistant and sturdy, making them perfect for everyday wear.

Question 13

What is the difference between body chains, waist chains, and thigh chains?

Accepted Answer

Necklaces & Chokers: Standard neck adornments with extension links.Waist Chains (Kamarbandh): Worn around the midriff to accentuate sarees, dresses, or beachwear.Thigh Chains: Trendy elasticized leg chains worn on the upper thigh with shorts, dresses, or swimwear.

Question 14

Are your chains adjustable in length?

Accepted Answer

Yes! Almost all Hashtack necklaces, body chains, waist chains, and thigh chains come with 2 to 3-inch extender chains so you can adjust the fit according to your outfit and preference.

Question 15

Will gold-plated brass chains turn green or rust?

Accepted Answer

We apply an anti-tarnish protective lacquer coating over our brass plating to prevent rapid discoloration. Keeping them dry and away from humidity or alcohol-based sprays will keep them shiny for years.

Question 16

What material are Hashtack Tote Bags made of?

Accepted Answer

Our Tote Bags are handcrafted using heavy-duty, premium high-GSM cotton canvas fabric with reinforced stitching and vegan leather trims for maximum durability and chic everyday luxury.

Question 17

What are the dimensions of the Tote Bags?

Accepted Answer

Standard dimensions are approximately Length: 40 cm | Width: 40 cm | Shoulder Strap Drop: 70 cm. They comfortably fit your 15-inch laptop, water bottle, makeup pouch, books, and daily essentials!

Question 18

Are Hashtack canvas tote bags washable?

Accepted Answer

Yes! We recommend spot cleaning with a soft damp cloth and mild detergent. For full washes, gentle hand washing in cold water is recommended to preserve fabric structure and color vibrancy.

Question 19

Do the tote bags have closures or internal pockets?

Accepted Answer

Yes, our tote bags feature strong magnetic snap button closures and internal slip pockets to keep your keys, phone, and lipsticks organized and secure.

Question 20

What is the average delivery time?

Accepted Answer

Orders are dispatched within 2 business days. Estimated delivery across India is 3 to 10 business days depending on your pin code location.

Question 21

Do you offer Free Shipping?

Accepted Answer

Yes! We offer FREE Shipping across India on all orders above ₹499. For orders below ₹499, a nominal shipping charge applies at checkout.

Question 22

How can I track my order status?

Accepted Answer

Once your order is shipped, you will receive an automatic tracking link via SMS and WhatsApp. You can also WhatsApp us at +91-9311810744 or email contact@hashtack.in with your Order ID for instant updates.

Question 23

Can I modify or cancel my order after placing it?

Accepted Answer

Since we process orders quickly, please inform us within 2 hours of placing your order by contacting WhatsApp (+91-9311810744) or emailing contact@hashtack.in if you need address or item changes.

Question 24

What is your return and exchange policy?

Accepted Answer

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery via email at contact@hashtack.in or WhatsApp at +91-9311810744 along with an unboxing video or photos. For more details, check our Refund Policy.

Question 25

How long does an exchange process take?

Accepted Answer

Once your exchange request is approved by our care team, we initiate a reverse pickup. Replacement items are dispatched within 2 to 3 days of inspecting the returned product.

Question 26

Can I get a refund if I am not satisfied?

Accepted Answer

For eligible returns, store credit or original payment method refund will be issued according to our store policy after verification of returned goods.

Question 27

What payment methods do you accept?

Accepted Answer

We accept all major payment methods including:UPI (GPay, PhonePe, Paytm, BHIM)Credit & Debit Cards (Visa, MasterCard, RuPay, Amex)Net BankingCash on Delivery (COD)

Question 28

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, Cash on Delivery is available across most serviceable pin codes in India. Select COD at checkout to pay when your parcel arrives.

Question 29

How do I apply coupon codes or discounts?

Accepted Answer

You can enter your discount coupon code in the 'Discount Code / Gift Card' box at checkout before clicking Pay. Follow our Instagram (@hashtackofficial) for special offer codes!