Refund policy

At Hashtack, we ensure that you get quality products and services. However, there may be instances when you need to return a product because it is malfunctioning. Please acquaint yourself with our Refund Policy thoroughly before placing an order, thus entering into a contract for purchase.

1. What Can Be Returned?

Returns are accepted for damaged products only. In order to return a product, the following conditions must apply:

• The product must have been purchased from Hashtack.
  
• You must report damages within 48 hours of receipt.
  
• Unboxing video of the product must be present and completely and clearly visible.
  
• The product must be unused in an imported condition equipped with all tags and packaging.
  
• We do not accept returns for pieces purchased as combos. We, therefore, request our customers to carefully review their choices before making the final purchase.
  

2. Initiating a Return

To initiate a return for a damaged product, please follow these steps:

• Contact our Customer Support team at contact@hashtack.in or 8595945598 within 48 hours of receiving the product.
• Provide your order number, a description of the damage, and attach the unboxing video clearly showing the damage.
• Our Customer Support team will review your request and may request additional information if necessary.

3. Inspection and Verification

Once we receive your return request, we will review the provided evidence to verify the damage. We may contact you for additional information or clarification if needed. Please ensure that the unboxing video clearly demonstrates the damage to the product.

4. Refund Process

If your return request is approved, we will initiate the refund process. Please note the following:

• Refunds will be processed using the same payment method used for the original purchase.
• The refund amount will be for the cost of the damaged product, including any applicable taxes, but excluding shipping fees.
• Refunds may take 7 working business days to process, depending on your payment provider.
• If you are not completely satisfied with your purchase, we will issue a credit note for the value of the returned item. The credit note is valid for 30 days from the date of issue, and can be used towards any future purchases on our website.

5. Return Shipping

In cases where a return is approved, we will provide you with instructions on how to return the damaged product. You will be responsible for shipping the product back to us using a trackable shipping method. We recommend retaining proof of shipment for your records.

6. Replacement Option

In some cases, if the damaged product is still in stock, we may offer the option of a replacement instead of a refund. You will have the choice to accept the replacement or proceed with the refund process.

7. Non-Eligible Returns

We do not accept returns for reasons other than product damage, including changes of mind, dissatisfaction with the product, or ordering the wrong item.

8. Contact Information

If you have any questions or need further assistance regarding our Refund Policy, please contact our Customer Support team at contact@hashtack.in.

9. Sale & Clearance Items

Please note that all sale, discounted, and clearance items are final sale and are not refundable or eligible for return or exchange. This includes any products purchased at a discounted price, items marked as clearance or any items that are part of a seasonal or promotional sale.